We want every purchase on OTPSure to be fair. This policy explains when refunds are issued. Refunds are returned to your OTPSure wallet, ready to spend again instantly.
1. OTP numbers
- If no code arrives within the validity window, the number is automatically refunded in full — no action needed.
- If you cancel a number before a code is received, you are refunded in full.
- Once a code has been received, the order is complete and is non-refundable.
2. Rented numbers
Rentals are refundable within 1 hour of purchase only if no message has been received and the number has not been used. After that, rentals are non-refundable for the remainder of the term.
3. eSIM data plans
- If provisioning fails and no QR/profile is delivered, you are refunded in full.
- Once an eSIM has been installed or activated, it is non-refundable, as the data allowance is allocated by the carrier.
4. Social media boosts
- Orders that cannot start are refunded in full.
- Partially delivered orders are refunded for the undelivered portion.
- Drops after completion may be covered by refill where stated on the service.
5. Wallet top-ups
Wallet credit is prepaid for use on our services. Unused balance can be applied to any product. Cash withdrawals of wallet balance are not offered unless required by law.
6. How to request a refund
Most refunds are automatic. If you believe you are owed a refund that wasn’t applied, contact support@otpsure.com with your order reference and we’ll resolve it quickly.
Questions about this policy?
Contact us at support@otpsure.com.